We recommend that you collect your sample in the morning Monday-Friday and return it to the lab the same day.

Please ensure you have read through all of the instructions included in your kit box and on our website before collecting your sample. Please ensure that you activate your kit online, before collecting your sample and returning it to the lab.

If your order is listed as 'Delivered' but you have not received your order, there are several reasons for this.

It is possible that your order was delivered but was placed in a more secure or discrete location.

After checking to see if your order was left in an alternative location and you are still unable to locate your order, please contact the USPS center that was responsible for delivering your order. You may need the tracking number to access specific details of your delivery.

If your order was delivered but you are unable to locate this delivery, please contact our customer support team at support@endless.health for further assistance and options.