Question 1

When should I return my sample to the lab?

Accepted Answer

We recommend that you collect your sample in the morning Monday-Friday and return it to the lab the same day you collected it.

Please ensure you have read through all of the instructions included in your kit box and on our website before collecting your sample. Please ensure that you activate your kit online, before collecting your sample and returning it to the lab.

Question 2

Can I change my delivery address after | order?

Accepted Answer

Your sample collection kit is dispatched after the order confirmation to the address provided at the time of purchase.
If you wish to change the delivery address after the order has been placed, please contact our support team as soon as possible, with the message subject 'Incorrect Address'.

We cannot guarantee that your address will be changed as we are unable to change addresses once your order has been dispatched. We apologize for any inconvenience this might cause.

If your order has already been dispatched, we are unfortunately unable to change the delivery address. Should you need to change the delivery address, please contact the courier that will be delivering your order.

Question 3

Where is my order?

Accepted Answer

You can track the delivery of your order using the tracking number that was included in your dispatch notification email. The tracking number is generally an alphanumeric code provided by USPS. If you have any further questions on other tracking information, please contact our customer support team at support@endless.health.com

Question 4

When will I receive my sample collection kit?

Accepted Answer

We will be shipping our kit after your order confirmation, we cannot always guarantee that you will receive your order within the estimated delivery time.

Order Delivery Issues

When should I return my sample to the lab?

Can I change my delivery address after | order?

Where is my order?

When will I receive my sample collection kit?

More questions about your order?

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